Best IT project manager resume samples and examples - you can download easily - Career objective- To Obtain a challenging leadership position applying creative problem solving and lean management Executive Summary -Profile of an IT lead with over 12 years of experience in IT Enabled Services and Hospitality industry with demonstrated success implementing strategic IT initiatives that improved business functionality.
This solution helped the management a low cost of ownership and provided a new income source.
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Also liaising with vendors in assets selection and procurement. Technical Skills -Server Hardware: Exchange and Zimbra Open Source Click 6. Symantec Altiris endpoint Management Suite -Programming: MBA Operations professional with over 10 years of rich experience in: Company A — to present Company B — from - Responsibilities: End User Support Management. A Microsoft Certified System Administrator.
Ensuring that service delivery takes place based on the Service level agreements. Keeping track of critical or major incidents and sharing RCA with customers.
Ensuring Prompt communication to all users in case of any Major failure or breakdown. Handling Weekly Ops Review meeting with client. To ensure that service norms committed to the customer are met.
Review performance with the customer periodically during on-going phase. Ensuring smooth operations for all systems across the IT teams. Conduct weekly review meeting with Vendor on Breakdown Calls, read more prompt closure of pending issues at sites.
Conduct weekly review meeting with team and identify gaps to take corrective action. Maintain SLA doc for all Desktop Team Lead Resume activities performed by the team, collect performance data, analyze and publish.
Team Leader Interview Questions And Best Answers
Faced BFSI vertical audit and succeeded without findings. Got appreciations from client head and top management. Develop the offer roadmap and business plans, establish pricing, develop positioning strategies, and provide successful lifecycle management from launch through achievement of business objectives. Develops offers with a high degree of service readiness to enable sales and channels to effectively drive revenue growth.
Go to Market Plans and Programs: Service Launch training, announcements and Market Events programs, tradeshows, webinars Project manages the business opportunities, engage right stake holders, resources to accomplish the Project targets.
Establish project scope, timeliness, deliverables etc. Responsible for new Software, Firmware releases being published by Product House for existing customers. Sending notification for all new releases to the customer on receiving work triggers. Research on a the relevance of the software, b risk and impact analysis of releasing the software into the customer network, c value proposition of upgrading to the particular software.
Responsibilities Proactive problem fixes on customer system by updating the latest software versions and patches, upgrading the CM, circuit packs, gateways and media modules. Support all analysis and design activities, and closely work with other teams involved in the project, including development team, testing team and business users. Carry out regular triage meetings to recognize and determine Desktop Team Lead Resume testing faults Prepare impact analysis documents, recommendations, executive briefings.
Functionally design the monthly reports against the client requirements. Implementing the customer's scenarios in TAC Lab and providing solutions after the replication. Providing solutions to redesign the network when the customer faces design related issues. Configuring QoS for best quality of Voice packet data transfer.
Configuring Wireless Security Switches and wireless access points using a, b, and g standards. Actualized 5 out 7 leads and generated K USD click. Personal Dossier Date of Birth: Implementing project plans within preset budgets and deadlines.
Complete process knowledge for managing applications, operating systems, hardware requirements and operational manpower requirement planning. Vendor Management Process knowledge of handling vendors and operating as vendor for very high end Commercial projects. Managing infrastructure roll out projects and other standardization projects.
Leading and Managing technical towers projects and operations Ensuring all the agreed SLA are delivered and no deviation recorded Interaction with client CXO level for different projects and operations update. Managing quality through frequent audit reports at the site Creating processes Desktop Team Lead Resume documentation for quality service desk setup Ensuring Patch, IOS management for all servers and network team.
Ensuring Wipro cost model MIS and other process implementation. Identifying resources and arranging trainings for them Desktop Team Lead Resume Implemented project for 90 buildings LAN cabling Ensure effective end-user support for all IT issues, and act as escalation point Ensuring that the correct priorities are understood by all support groups and required solutions expedited in line with business expectations Undertake major incident management with other stake holders as needed and also work to reduce major incident occurrences through root cause analysis and proactive measures with support teams Perform periodic service delivery reviews with business groups, and with the and other third party vendors, and follow up agreed improvement plans To understand how IT service is received in plant and capture business concerns Communicate and promote Line IT policies and strategic initiatives.
Plan, implement and test disaster recovery options to ensure business continuity in the event of a failure on IT read article services or infrastructure Leading team of server, network, systems and helpdesk engineers.
Part of implementation team for wireless network and Tetra system. Designed and Implemented 3 high end applications from start to end.
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Arranging best technical expertise based on situations and scenarios Handling costing and revenue for Wipro, team appraisal and performance monitoring as per Wipro model. Handling team which manages complete IT infrastructure of network and servers. Ensuring smooth operations, revenue targets, client and team satisfaction. SLA based operations and ensuring uptime of devices more than Ensuring service desk smooth operations, functionality review and quality improvement.
Daily review of new Desktop Team Lead Resume, its impact on operations, and its functionality. Handled 5 major high end projects related to VM, Voice and Network. Received many appreciations by here for self skill set and delivery of timely projects. IT operations manager resume Ronak Parikh Tel: